Since 1963, Palace Construction has been a cornerstone of Denver’s building community. Family-founded and deeply rooted in the area, Palace has grown into a full-service general contractor with divisions spanning new construction, remodels, and restoration. Its projects, ranging from affordable and senior housing to schools and community-focused developments, reflect a commitment to lasting value for the Denver Metro area. Beyond construction, Palace operates a restoration division providing emergency mitigation and complete rebuilds for fire and flood damage. Over six decades, the company has built a reputation for quality and integrity, living up to its tagline, Building Better Lives.
For Dominique Johnson, Senior Project Accountant, that mission isn’t just words, it’s a daily reality she has witnessed over her 26 years at Palace. “Our biggest market is affordable and senior housing because we understand the importance of providing that to our communities. We also do a lot of renovation work in schools. Palace cares about its clients and its employees, which is why I’ve been here for 26 years.”
Senior Project Accountant
Before converting to GCPay in 2018, Palace relied on Procore’s billing= module. While a step up from paper, it quickly showed limitations. Dominique recalls, “At the time, it was better than paper. It allowed us to go digital, which was nice, but it didn’t integrate with our accounting package, so we were still manually entering all subcontractor billings. It was very time-consuming.”
The lack of integration created financial risk. “If we issued a change order to a subcontractor, they could bill for it whether it had been executed or not. And subs could overbill line items or contract values, which just wasn’t sustainable as we grew and took on larger jobs.”
As Palace expanded, the need for a connected, efficient billing solution became urgent. Integration with their ERP was critical. Dominique explains, “When we saw GCPay, it checked every box. It was user-friendly, affordable, and had the controls we needed. It handled stored materials the right way. It was everything we were looking for.”
GCPay offered more than automation, it provided confidence. Approval workflows and built-in safeguards gave Dominique and her team the
oversight they needed without slowing down subcontractors. “GCPay just had what we needed. It was easy to use, within budget, and designed to
work the way we do.”
When Palace implemented GCPay, the results were immediate. “Something that literally used to take me a full day now takes just a couple of hours. The difference was significant,” Dominique says.
With GCPay, just three accountants now manage billing for all of Palace’s construction division projects, even as the company continues to grow. “Without the efficiencies of GCPay, there’s no way we could handle the volume we do today. It allows us to do more with fewer people. It makes the work easier for everyone.”
The platform also smoothed a major ERP transition. “The GCPay integration was the easiest part of our conversion to Sage Intacct. The support team was incredible; they kept me sane and really made it seamless.”
GCPay simplified billing for subcontractors too. Most were already familiar with the platform, and for those who weren’t, onboarding was straightforward. Dominique notes, “Now, almost every subcontractor we work with already knows GCPay. For the few who don’t, onboarding is simple. And if they have questions, GCPay support helps them right away.” Support, she says, is what sets GCPay’s apart. “Honestly, my favorite thing about GCPay is the support. I send an email, and the response is immediate. Our subs feel the same way, they get answers quickly, which keeps projects moving.”
Billing at Palace is no longer a bottleneck, it’s fast, accurate, and manageable. “The biggest advantage is capacity; we can take on more projects without adding staff. Billing time isn’t grueling anymore, and that makes everyone’s day better,” Dominique says. GCPay hasn’t just streamlined accounting, it has empowered Palace Construction to grow without adding overhead. “We’ve been able to handle more projects, both in number and dollar value, with the same small accounting team. That simply wouldn’t have been possible without GCPay.”
