Westland construction's customer story
Westland Improves Efficiency & Builds Business Connections with GCPay's Payment Management
Westland Construction is a commercial based general contracting firm with operations all over the world. They’re known for establishing strong partnerships throughout the supply chain and delivering projects that exceed industry standards.
We connected with James Streeter, Westland’s Accounts Payable Manager, to discover how technology has impacted their subcontractor payment processing. In our conversation with James, we learned about the manual process they left behind and what they’ve accomplished with a more streamlined subcontractor payment workflow.
Accounts Payable Manager
Founded in 1992
Headquarted in Orem, UT
Before the Westland team discovered GCPay, their subcontractor payment processing was a manual process and, according to James, painful. They tracked each contract in a spreadsheet, combing through each billing manually to ensure the invoice wasn’t attempting to overbill. They’d double check change orders to be sure they were approved and accounted for in each billing.
Plus, as James points out, spreadsheet errors are super common. Sometimes an error would go unnoticed until the last minute, increasing the risk for further mistakes. Lien waivers were also managed in a spreadsheet and were uploaded manually.
Having all of your data in one place presents its own risks. More than anything, the spreadsheet system created bottlenecks. There was too much back and forth communication between James and the accounts team and the project management team. If the PMs and subcontractors disagreed, the accounts team was left in the middle to figure out how to proceed.
GCPay + Viewpoint Vista
GCPay and Viewpoint have been integration partners since 2012. This partnership allows for information within Vista relating to subcontracts, change orders, and compliance to sync automatically with GCPay. The integration ensures subcontractor invoices and change orders are detailed properly and processed accordingly, plus eliminates the need to enter contract and invoice data twice.
James and the Westland team found GCPay when they went searching for a payment application solution. Having recently switched to Viewpoint Vista for their accounting system, they knew they wanted a tool that would integrate directly with them. When they did some research they found more expensive platforms, but ultimately decided GCPay was more reasonable and offered them the exact solution they needed.
Onboarding was done in phases as the Westland team was bringing on Vista at the same time. Once they got up and running with both Vista and GCPay, they saw the benefits of the direct integration right away. “Now that it’s set up right,” James tells us, “it auto-plays itself from there. It’s so easy.”
The onboarding process included subcontractor training so they were up to speed right away. “The subs got on board really quickly,” James adds.
James says the team knew right away that they had found something really valuable in GCPay
Solutions & Results
Time is the most significant improvement for James and the Westland team. What used to take days, now takes hours. James remembers spending 5-6 days a month going through billing for all the jobs, but now all that work is complete in less than day with GCPay. “We’ve changed every aspect of how we bill and how we collect waivers,” James says. “It’s all thanks to GCPay for showing us a better way to do things.”
The team at Westland is building stronger business relationships as a result of GCPay. “It makes everyone’s lives so much easier,” James adds. The centralized location for all the billing and contract data has really benefitted both sides. “They trust it and we trust it, so there’s no more back and forth communication needed,” he says.
Invoices are processed quickly and accurately thanks to a single source of truth. Plus it builds trust between Westland and their many subcontractors.
Another win for Westland is the GCPay reporting functionality. If their owners want to see more than just the invoice data, James can pull waivers, draws, and other data directly from the system. He recalls, “We used to have to organize, scan, and compile all this data. Now I can click once and they have it in hand.”
Another great report is the contact report which allows James to contact subcontractors across all projects for any important information he wants to share.
James uses the reports function more than he expected and he’s thankful to have it.