Riley Construction's Customer Story

The transition from a paper-based system to a fully automated solution

Riley Construction, a commercial general contractor headquartered in Kenosha, Wisconsin, serves clients ranging from hospital systems and pharmaceutical companies to industrial buildings and schools. Operating in the Southeastern Wisconsin and Northeastern Illinois, Riley is a GC/CM that performs a lot of its own trade work, including carpentry, concrete, drywall, and masonry in house, but still works with many subcontractors to complete each project. 

We sat down with Vince Montemurro, Riley’s CFO, to talk about how using GCPay over the past 5 years has significantly improved their subcontractor payment process and saved them hours of work every month.

Vince Montemurro

Chief Financial Officer

Company Info

Founded in 1965

Headquarted in Kenosha, WI


The transition from a paper-based system to a fully automated solution

When preparing for their monthly billing cycle prior to GCPay, Riley’s accounting team would reach out to their subcontractors for paper invoices. Most of the time the paperwork would not arrive on schedule, and when it did, it would need revised because of mathematical errors, insufficient detail, or waiver issues. This left Riley’s accountants scrambling to get everything in and approved by the project management team. Vince tells us, “It was controlled chaos to get everything organized and get all of the information consolidated, put on our own application and submitted to our owners, and them oftentimes there would still be a lot of revisions. It could get difficult for everyone.”

And, invoices would get lost in the shuffle, meaning subcontractors wouldn’t get on Riley’s application, miss the draw and not get paid. This created company-wide issues because subcontractors became frustrated and relationships were damaged, affecting their desire to take on future work.

“All that frustration just boils over, and it really did become a problem that we had to solve.”, Vince says. Riley searched for a solution to solve their waiver issues or their subcontractors’ submittal of invoices issues. Vince continues “Fortunately, GCPay solves both of those issues for us. It’s made it so much easier for us to knock out all of the problems around subcontractors getting their payment applications correct and eliminating accuracy errors.” 

He believes that GCPay has helped their subcontractors by automating everything for them, as well.

"I think everyone at Riley understands that there’s really an intangible value with GCPay in addition to the obvious benefits."
Vince Montemurro
Chief Financial Officer

GCPay + Viewpoint Vista

GCPay is the leading subcontract management platform for automating invoicing, compliance and lien waiver management functions. GCPay is compatible with any computer, tablet or mobile device, allowing both office and field employees to increase efficiency while reducing costs in the management of their subcontracts. GCPay has been an integration partner with Viewpoint’s Vista product since 2012. 

This partnership allows for information within Vista relating to subcontracts, change orders, and compliance to sync automatically with GCPay every 30 minutes. Payment applications that have been approved in GCPay can be exported directly into Vista as AIA invoices with Vista’s import module. GCPay’s integration with Vista ensures subcontractor invoices and change orders are detailed properly and processed accordingly.

The important benefits are clear

The impact of GCPay functionality was significant for Riley Construction in several areas, but the biggest challenge GCPay helped them overcome was the lien waiver issue. Vince’s team sees major value in the notifications sent to subcontractors letting them know when their applications need to be submitted and not having to hassle subcontractors for their waivers. 

He explains, “Waivers are probably the nicest universal benefit. The contract/payment values and project specific details are automated on the waiver, reducing mistakes that previously would have resulted in revision requests, which would slow down the client application submittal process, and ultimately, the payment process to the subcontractor too. Because GCPay will not allow our subs to submit a bill without a completed waiver, my team is able to be more proactive about collecting and organizing all waivers for our clients, rather than reacting after we were paid.”

Customer service sealed the deal

Vince was so impressed with the easy-to-follow presentations and service that Riley Construction received during the discovery phase, that he realized GCPay was something that they had to entertain. 

He continues, “When we started to implement GCPay, the GCPay team was readily accessible and available to answer our questions in real time and the relationship kind of built on that. We decided we were going to use GCPay for any large project we worked on, and we were happy to pay for it because we knew all of the benefits that it provided on a job-by-job basis.” And Vince’s team feels completely comfortable with contacting the phone support line. “On day-to-day maintenance things, the support group has been awesome and very responsive”.

"Because GCPay will not allow our subs to submit a bill without a completed waiver, my team is able to be more proactive about collecting and organizing all waivers for our clients, rather than reacting after we were paid."
Vince Montemurro
Chief Financial Officer

Riley’s subcontractors benefit, too

As Riley Construction’s subcontractors used GCPay, Vince saw that there was a transformation as they realize the benefits. Subs like getting notifications and knowing that their application made it and was approved by Riley’s project manager. Plus, they can count on it being a reasonable timeframe until payment. 

Subcontractors also love the fact that GCPay is like an internal control for them. They can see that what they tried to bill matches what is in their system on the AR side. “It keeps their figures aligned with how it’s been posted in the system,” Vince says. “We get responses from subcontractors who find it really easy to use saying they just jump on, punch in their numbers and they are good to go. You know, they really like that.”

An Overwhelming Success

GCPay saves Riley about 80 hours a month on invoice entry and waivers, and even more time on the vast reduction in phone calls from subcontractors to project managers. 

The team at Riley seamlessly leverages the integration between GCPay and Vista Viewpoint. Vince wraps up telling us “I think everyone at Riley understands that there’s really intangible value in GCPay in addition to the obvious benefits. This is process improvement and efficiency that we are benefiting from.”

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